Returns & Exchanges

Charlie Tells offers a 14 day return policy which means that you can return items you have ordered up to 14 days from the date you have received your order, provided that the returned items are unused, undamaged and contain the original labels. If the item comes in any kind of packaging, this should also accompany the return. You must indicate the reason for returning the goods. Sale items cannot be returned and are not exchangeable.

If you want to make an exchange, please return the items first and place a new order online.

The return shipping charge is SEK 49.

Please, e-mail and enter your order number, personal information and product name. You will then receive a return shipping label and a prepaid return address label.

We will reply to this e-mail as soon as possible.

Please make sure that the parcel is securely sealed to avoid any damage.

To track your return, save the tracking ID on the return shipping label.

We will refund your money within 14 days once we have received your return.