Terms and Conditions

1. General

The following conditions apply to all orders made by the customer (hereinafter referred to as "you") at Charlie Tells AB (Org. No. 559045-6868), hereinafter referred to as "Charlie Tells", "us" or "We", at Charlie Tells Website Charlietells.com.

By using Charlietells.com, you agree to follow the conditions specified in this document ("Terms"). Make sure you have read through and understood the conditions before making your order.

That products or services are provided at charlietells.com at a certain given time does not mean a guarantee that these products or services are always available. We reserve the right to stop selling a product at any time.

We reserve the right to change these terms as needed, without notifying you in advance. The version of the conditions that apply to your order is the version available at Carlietells.com at the time you make your order.

2. Personal Data Management

The Swedish company, Charlie Tells, is the personal data manager for the personal data you send to us and is responsible for your personal data in accordance with the data protection regulation (GDPR).

Charlie Tells does not publish personal data to third parties, apart from cases where it is a service towards the customer (such as arranging the delivery of orders to the customer).

3. Buy

3.1 Agreement and Confirmation of Order

When ordering on Charlietells.com, an agreement is concluded when Charlie Tells confirmed the order, order confirmation is displayed on your screen when the payment is completed. A copy of this is also sent to the e-mail address you have entered to put your order.

3.2 Pricing and currency

All prices at Charlie Tells Online Shop are shown in SEK.

The prices listed on Charlietells.com include statutory VAT, and excluding the shipping cost.

The prices shown when the customer puts its order applies throughout the order process.

4. Payment

When the customer orders from Charlie Tells Shop, you can choose between the following payment methods.

4.1 Bank / Credit Card

The customer can pay by bank / credit card issued by Visa, MasterCard or American Express. Charlie Tells does not charge any additional charges for card payments. The purchase is verified by secure servers where the customer approves its payment.

4.2 Invoice

You can choose to pay against invoice up to 14 days from the date of ordering. Upon payment with invoice, SEK 29 is added for a fee. This is done in collaboration with Klarna and the service can only be used by customers in Sweden.

4.3 Paypal

Pay quickly and securely by using Paypal. By paying with Paypal, your card or account information is never left out to Charlie Tells but is protected and stored by PayPal's secure servers.

5. Delivery

5.1 Delivery Date

Charlie Tells strives to send orders as soon as possible and in the order they come in to us. Our goal is to deliver within 2-5 working days after we have received and confirmed your order, with some exceptions such as collecting, inventory, holidays and sales or unless otherwise agreed. Although we strive to deliver within announced time frames, delivery due to unexpected events can take longer.

5.2. Standard delivery with PostNord

The customer receives its order sent with postnord to the nearest postmender. The customer has the right to redeem the package 14 days from the time notification sent by e-mail or SMS. For all packages that are not resolved reserving Charlie Tells the right to charge the customer 120 SEK for Charlie Tells arising costs for return shipping, handling fee.

Shipping cost of 49 SEK is available on all orders sent by postnord.

5.3. Delivery with UPS

The customer receives its order sent to the nearest UPS for pickup. The customer has the right to redeem the package 10 days from the time notification sent by e-mail or SMS. For all packages that are not resolved reserve Charlie Tells the right to charge the customer 200 SEK for Charlie Tells incurred return freight costs.

Shipping cost of at least 100 SEK is added to all orders within the EU sent with UPS depending on delivery selection.

6. Withdraw

According to the distance and home sales law, the customer has a right of withdrawal and change in 14 days.

Notify your decision to utilize the right of withdrawal before the end of the repentance period to Shop@charlietells.com.

Refund is done when the customer has returned the goods to us.

7. Change right and open purchase

7.1 Return Policy

Charlie Tells offers 14 days change / open purchase for unused goods purchased at regular price from the date you received your order. The item being returned should be unused and in undamaged condition.

If you want to make a byte, please return the items first and then place a new order online.

7.2 The condition of the goods

Charlie Tells guarantees full refund or, if you prefer, replace returned goods provided all goods are returned in the same condition as you received it and in the original packaging. This means that the goods must not be damaged, soiled, washed, replaced or used (other than to test the products) and that the labels are intact.

We reserve the right to deduct depreciation if you have handled the product to a greater extent than necessary.

7.3 Return fracture note

If you want to return more than one or more items, send the reason for the switch to shop@charlietells.com to get a return shipping note and the prepaid return address label. Please provide order number, personal information and product name in the e-mail and we will reply as soon as we have the opportunity.

7.4 Return by mail

We return via mail, please send the goods together with return shipping note and the prepaid return address label, see 7.3 above.

If the item comes in some kind of packaging it should be in the same package when returned.

The customer is refunded for the value of the goods returned with the same payment method that you used on payment. A return shipping fee of 49 SEK is drawn from your return value.

As soon as we have received your return, we will refund the amount. Note that it can take top 10 working days for the money to be on your bank account depending on the selected payment method.

Charlie Tells suggests that you retain evidence of your return and tracking number until the purchase is fully refunded. Customer stands for the transport risk.

7.5 Return of orders paid against invoice

Upon receipt of receipt of your return, we will issue a credit invoice. You will then pull off the return amount, i.e. The value of the goods returned and adding the return shipping (SEK 39) plus the invoice fee (SEK 29) when the payment is made.

7.6 damage

Charlie Tells Make a quality control before leaving our warehouse and sent to customer. Should the goods nevertheless be broken or incorrect when it arrives, asking for you to send a complaint to Shop@charlietells.com.

For goods we judge to be wrong do Charlie Tells a full refund. When Charlie Tells approved your complaint, we ask you to return the item in accordance with section 8 above. Charlie Tells stands for the shipping cost that arises if you use the prepaid return shipping note that we send.

The provisions herein do not restrict statutory rights.

7.7 The condition of the item

Charlie Tells guarantees a full refund or, if you prefer, replace the return goods, provided all the goods are returned in the same condition as they were in the delivery to you. This means that the goods must not have been damaged, soiled, washed, changed or burden (other than to try the item) and that pieces and labels are intact.

8. Damage

Charlie Tells Make a quality control before leaving our warehouse and sent to customer. Should the goods nevertheless be broken or incorrect when it arrives, asking for you to send a complaint to Shop@charlietells.com.

For goods we judge to be wrong do Charlie Tells a full refund. When Charlie Tells approved your complaint, we ask you to return the item in accordance with Section 7 above. Charlie Tells stands for the shipping cost that arises if you use the prepaid return shipping note that we send.

The provisions herein do not restrict statutory rights.

9. Colors

We strive to show the properties of our products, including composition and colors as properly as possible. However, the color you look at Charlietells.com is dependent on your computer screen, and we cannot guarantee your computer visually reproduce colors correctly.

10. Transfer

Charlie Tells reserves the right to transfer or pledge payment claims including installments that have arisen in connection with the delivery of the goods.

11. Holders of rights

All intellectual property rights on Charlietells.com belong to Charlie Tells. All use of charlietells.com or its content, including copying or storing such content in its entirety or parts thereof, other than for your own personal, non-commercial use, is prohibited without the permission of Charlie Tells.

12. Company information

Charlie Tells AB is registered with the seat in Stockholm.

org.nr: 559045-6868

E-mail: info@carlietells.com