Returns and exchanges
Right of withdrawal
Extended right of withdrawal until 7 / 1-2022When buying products, a 14-day right of withdrawal always applies, in accordance with the current Consumer Protection Act. This means that you have the right to cancel your purchase within 14 days of you or your agent receiving the ordered item. You must notify us before the withdrawal period expires.
The goods must not be damaged, soiled, washed, replaced or used (other than to test the products), and that the labels must be intact. However, the right of withdrawal does not apply to goods with broken packaging and which cannot be returned due to hygiene or health reasons. This includes e.g. underwear.
Shipping cost for returns is 49 SEK, which is charged to you as a customer. This also applies to exchanges. If you want to make a change, please return the items first and then place a new order online.
Please state the reason for your return at firstname.lastname@example.org or through our contact form to receive a return shipping note and a prepaid return address label. Please provide order number, personal information and product name. We usually respond within 48 hours.
Make sure the package is properly sealed to avoid damage.
To be able to track your return, please save the tracking number on the return shipping note.
We will refund the amount within 14 days after we received your return. Please note that it can take up to 10 working days for the money to be in your bank account, depending on the payment method chosen.