Returns and bytes

Right of Right

When buying products, 14 days of withdrawal, in accordance with applicable consumer protection law. This means that you have the right to regret your purchase within 14 days from the time you or your representative received the ordered item. You must notify us before the repentance deadline is over.

The goods must not be damaged, soiled, washed, replaced or used (other than to test the products), and that the labels should be intact. However, the right of withdrawal does not apply to goods with broken packaging and which cannot be returned due to hygiene or health reasons. This includes e.g. Underwear.

Returns

Shipping cost for returns is SEK 49, which is charged as a customer. This also applies to prey. If you want to make a change, please return the items first and then add a new order online.

Please state the reason for your return on Shop@charlietells.com or through our contact form to get a return shipping note and a prepaid return address label. Please provide order number, personal information and product name. We normally respond within 48 hours.

Make sure the package is securely sealed to avoid damage.

In order to track your return, please save the tracking number on the return shipping note.

Refund

We will refund the amount within 14 days after we have received your return. Note that it can take top 10 working days for the money to be on your bank account depending on the selected payment method.